Predictive Service

Service is the foundation of any MPS Solution

What type of service are you receiving? Reactive vs. Preventative vs. Predictive Service

There are 3 types of service models: Reactive, Preventative and Predictive. The Reactive model is the traditional break/fix service delivery model – the device goes down, the user places an emergency service call. In this scenario, the device is already down causing disruption to your business.

The Preventative model is similar to a car maintenance program. Preventative maintenance is scheduled based on page volumes – much like scheduling your car for an oil change (some providers may schedule preventative maintenance on an annual basis which is not as effective for optimizing device performance). Cannon IV uses our extensive knowledge-base service history to determine when preventative maintenance is needed and will be most effective. Cannon IV also provides preventative maintenance on every service call.

Predictive Service Delivery

Predictive service allows you to turn an emergency service call into a scheduled service event resulting in:

  • No unplanned downtime
  • No help desk call
  • No disruption to your business
  • No lost productivity
  • No user complaints

Service Programs

The Cannon IV team has more than 800 product certifications covering every major line of printers and MFPs from Hewlett-Packard, Toshiba, Lexmark, and Zebra.

In the majority of office environments, printers are the most commonly used pieces of equipment. Unfortunately, they are often the most neglected. To ensure that every printer is functioning at its maximum potential, Cannon IV assists each customer by administering a needs assessment. Information revealed in the assessment helps Cannon IV provide the right solution.

1 Year Maintenance Agreement

  • One year on-site service agreement
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

1 Year Maintenance Agreement Plus+

  • One year on-site service agreement
  • Includes one (1) preventive maintenance service+cleaning
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases
3 Year Extended Warranty*
  • Three year on-site service agreement
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

    3 Year Extended Warranty Plus+*

    • Three year on-site service agreement
    • Includes two (2) preventive maintenance service+cleanings
    • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
    • Peace of mind protection for printing and imaging device purchases

    5 Year Extended Warranty*

    • Five-year on-site service agreement
    • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
    • Peace of mind protection for printing and imaging device purchases
    5 Year Extended Warranty Plus+*
    • Five-year on-site service agreement
    • Includes four (4) preventive maintenance service+cleanings
    • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
    • Peace of mind protection for printing and imaging device purchases

    Prevent 13 — Preventive Maintenance

    • One-time detailed cleaning and inspection
    • Includes separation pad, rejuvenation of paper pickup rollers, and 1/2 hour labor for any needed repairs
    • For Hewlett-Packard, Lexmark and Zebra brand devices. Some restrictions may apply
    Preventive Maintenance Contract
    • Semi-annual preventive maintenance
    • Includes one (1) Prevent 13
    • Includes one (1) light preventive maintenance inspection performed six months after the Prevent 13
    • Includes 1/2 hour labor for any needed repairs
    • Discounted service call rates on future repairs during contract period

    *Extended Warranties available only on new device purchases.

    Cannon IV clients can feel confident in knowing that their business objectives are mutual. The success or failure in meeting those objectives is a direct reflection of the performance of every member of the team. As a part of the team, Cannon IV provides clients with a useful, customized printer technology and maintenance program designed to meet their needs. This is achieved by offering industry-leading printing and imaging equipment and computer supplies, in addition to a variety of service programs designed to reduce a client’s overall operating costs for printing, copying and faxing.

    Service Assessment

    We don’t just stop at your immediate needs, we use our consultative approach to anticipate how we can help you now and into the future. Let us help you get where you want to be. Request your In-Depth Cannon IV Analysis today and we can start working on the best solution for your business.