Carter’s case study provided by FlexPrint, a Flex Technology Group company


About Carter’s

Carter’s, Inc. is a well-established company with history dating back to 1865. They are the largest branded marketer of baby and children’s clothing in the U.S., marketing apparel under 2 of the most recognized and enduring brands in the nation, Carter’s and OshKosh B’gosh. They have over 850 Carter’s and OshKosh B’gosh retail stores and outlets nationwide.


  • Legacy Okidata fleet of 850 Color desktop MFP’s​
  • Incumbent was Certified IT services for toner and depot services​
  • One machine per store​
  • Color volume was for signs, training docs and reporting. ​
  • 70/30 color to B&W volume.​


  • Offered a service centric solution​
  • Improved SLA’s 300%. ​
  • Improved response and resolution time from 3 weeks to next business day.​
  • Transitioned service from a depot model to an onsite model.


  • Cost savings was 24% with a long-term positioning for color print reduction and a device as a service model for a fleet refresh while keeping costs flat.